Raja404 FAQ — Complete Player Guide

Log in to your Raja404 account and navigate to Account Settings, then select "Verify Identity". Upload a clear photo of your Malaysian IC (MyKad), driver's licence, or valid passport, along with a selfie holding the document. For proof of address, submit a utility bill or bank statement dated within the last three months. KYC is usually reviewed within 24 to 48 business hours.

No. Raja404 enforces a strict one-account-per-player policy. Each individual, household, IP address, and device may only be associated with one registered account. Duplicate accounts will be closed immediately, and any bonuses or winnings associated with them will be forfeited. If you have accidentally created a duplicate, contact support to have it resolved.

First, use the "Forgot Password" option on the login page to reset your credentials via your registered email. If you still cannot access your account, it may have been temporarily suspended for security reasons or pending KYC verification. Contact Raja404 support via live chat or email at[email protected] and our team will assist you within a few hours.

To permanently close your account, contact Raja404 customer support at [email protected] with the subject line "Account Closure Request". Before closure, withdraw any remaining balance to your verified payment method. Note that mandatory KYC and transaction records are retained for up to five years in compliance with legal record-keeping obligations even after account closure.

Touch 'n Go eWallet withdrawals from Raja404 are typically processed within 5minutes of request approval during normal operating hours, provided your KYC has been completed and no additional security review is required. Raja404 processes withdrawals around the clock, so you can expect fast turnaround regardless of whether you submit your request during Malaysian business hours or late at night.

Raja404 supports a comprehensive range of Malaysian payment options: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (covering Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and other participating banks), and cryptocurrency (BTC, ETH, USDT, BNB). All transactions are processed in Malaysian Ringgit (MYR). We do not currently accept credit card or debit card deposits.

Raja404 does not charge transaction fees on standard MYR deposits or withdrawals. However, your bank, e-wallet provider, or cryptocurrency network may levy their own fees, which are outside our control. For cryptocurrency withdrawals, standard blockchain network (gas) fees apply and are deducted from the withdrawal amount. These fees vary depending on network congestion at the time of processing.

FPX and direct bank transfer withdrawals are typically credited within 5 to 15 minutes during Malaysian banking hours. Outside of Interbank GIRO processing windows, transfers may take slightly longer, though Raja404's system initiates all approved withdrawals immediately. If your withdrawal has not arrived within 2 hours, contact Raja404 live support with your transaction reference number.

Withdrawals may be temporarily held for several reasons: incomplete KYC verification, unmet bonus wagering requirements, unusually large withdrawal amounts triggering a security review, or a mismatch between the payment method used for deposit and the withdrawal destination. Raja404 aims to resolve all holds within 24 hours. Contact support at [email protected] with your account username and withdrawal reference for a status update.

Yes. Raja404 features a full live casino suite with real dealers streamed in high definition. Available tables include baccarat, roulette, blackjack, dragon tiger, sic bo, and live poker variants. Live casino games are available 24 hours a day, with multiple table limits to suit both casual players and high-rolers. The live casino is fully accessible on mobile from any location in Malaysia.

Yes. Raja404's sportsbook covers Liga Super Malaysia, the English Premier League (EPL), UEFA Champions League, La Liga, Serie A, and a wide range of international football competitions. You can place pre-match and in-play live bets on match results, Asian handicaps, over/under totals, and a variety of player and team prop markets. Live football odds are updated in real time throughout every match.

RTP (Return to Player) is theoretical percentage of total wagered money that a slot or casino game pays back to players over a large number of rounds. For example, a slot with96% RTP returns RM96 for every RM100 wagered over time — though individual session results vary widely. Raja404 publishes RTP figures for all RNG-based games. Higher RTP generally means a lower house edge, but it does not guarantee short-term winings.

Raja404 is fully optimised for mobile play on both Android and iOS devices via the mobile browser at raja404.cam — no app download is required. The mobile platform delivers the complete Raja404 experience including slots, live casino, sports betting, account management, deposits, and withdrawals. The interface scales responsively for smartphones and tablets, and performance is smooth on standard4G and Wi-Fi connections.

A wagering requirement (sometimes called rollover) specifies how many times you must wager a bonus amount before it becomes withdrawable. For example, if you receive a RM100 bonus with a 30x wagering requirement, you need to place bets totalling RM3,000 before withdrawing the bonus or any winnings derived from it. Check each Raja404 promotion's individual terms for the exact wagering multiplier, eligible games, and validity period.

Raja404's Black Diamond VIP programme rewards consistent players with tier-based benefits including higher withdrawal limits, exclusive deposit bonuses, a dedicated personal account manager, priority customer support, and invitation-only promotions. VIP tier advancement is based on cumulative wagering activity over a rolling period. Contact Raja404 support to learn more about the current tier thresholds and the specific benefits available at each level.

Yes. All Raja404 bonuses carry a validity period during which wagering requirements must be completed. If the wagering requirement is not met before the expiry date, any remaining Bonus Funds and winnings derived from them are forfeited automatically. The validity period and expiry date for each bonus are displayed in your account's active bonuses section. Set a reminder to track your progress before the deadline.

Raja404 periodically runs referral bonus promotions that reward players for introducing friends to the platform. The referral bonus amount, eligibility criteria, and qualifying conditions vary depending on the active promotion at the time. Check the promotions section of your account or contact Raja404 live support for details on whether a referral programme is currently active and how to participate.

The minimum age to register and play at Raja404 is 21 years old. This requirement is strictly enforced through mandatory KYC age verification. No withdrawal will be processed for any account that has not passed age verification. Any account found to belong to a person under 21 will be closed immediately and the deposited amount returned following an AML compliance review.

Log in to your Raja404 account and go to Account Settings, then select "Responsible Gambling". From there, you can set daily, weekly, or monthly deposit limits in MYR. Reductions take effect immediately. Requests to increase an existing limit are subject to a mandatory72-hour waiting period to protect against impulsive decisions. There is no minimum deposit limit — you can set any amount that suits your personal budget.

Self-exclusion can be requested via Account Settings under "Responsible Gambling", or by contacting Raja404 support directly at [email protected]. The minimum self-exclusion period is six months. Once active, your account is closed immediately, all marketing communications are suspended, and the exclusion cannot be reversed during the active period. For urgent situations, live chat support is available 24/7to action the request right away.

If you or someone you know is experiencing gambling-related harm, several support resources are available.Talian Kasih (15999) is Malaysia's national social welfare helpline, available 24 hours a day, 7 days a week. GamCare is an international organisation offering free, confidential counseling and online support for people affected by problem gambling. Raja404's own support team can also action self-exclusion or account restriction at any time — contact[email protected].